Martin Brunner BEd (Hons) FHCIMA

Mentor & Metrics Consultant

Martin Brunner is a consultant and business adviser who specialises in SMEs. 

With broad management experience in both the private and public sectors, he specialises in business improvement using contemporary models, ideas and research techniques. 

Martin has an absolute belief in the power of mentoring to enable individuals to become who they want to be, and to unlock their full potential, not only for their own benefit but for the organisation in which they work. 

Martin has spent a number of years in hotel management working for both independent and chain hotels in London, France, Antigua and around the world. He has also lectured on service management at the University of Portsmouth and has received awards from the Savoy Educational Trust and the Forte Foundation Trust.

Martin specialises in guided Self Assessment and Customer Service Gap Analysis to support organisations in developing prioritised action plans to improve service levels and profitability. This activity is supported with associated training and consultancy, according to the clients needs. He uses the Business Excellence Model extensively to assist organisations in taking a holistic view of themselves.